Refund policy

Thank you for shopping with JobJobLLC! We want you to love what you ordered, and we're here to make things right if something goes wrong.

 

RETURN WINDOW

 

We accept returns on eligible items within 14 days of delivery. To be eligible, items must be unused, undamaged, and in their original packaging with all tags intact. You'll also need proof of purchase.

 

HOW TO START A RETURN

 

To initiate a return, please contact us at jobjobllc@gmail.com with your order number and the reason for your return. We'll respond within 2–3 business days with instructions. Please do not send items back without contacting us first — returns sent without prior approval will not be accepted.

 

Once your return is approved, we'll provide a prepaid return shipping label at no cost to you. No restocking fees will be charged.

 

REFUNDS

 

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the credit.

 

EXCHANGES

 

If you received a damaged or defective item, we'll gladly exchange it for the same item. Contact us at jobjobllc@gmail.com with a photo of the damage and your order number and we'll get a replacement out to you right away.

 

DAMAGED OR INCORRECT ORDERS

 

If your order arrived damaged, defective, or incorrect, please reach out to us within 7 days of delivery at jobjobllc@gmail.com. Include photos and your order number and we'll make it right — no return required in most cases.

 

PRE-ORDER ITEMS

 

Pre-order items are made to order and are non-returnable and non-refundable once the order has been placed. However, if you need to cancel a pre-order, you may do so at any time before your order ships by contacting us at jobjobllc@gmail.com. Once a pre-order has shipped, it cannot be cancelled, returned, or refunded.

 

NON-RETURNABLE ITEMS

 

The following items are not eligible for return or exchange:

  • Pre-order items (after shipment)
  • - Items that have been worn, used, or altered
  • - Items without original packaging or proof of purchase
  • - Gift cards
  • - Sale or clearance items (unless damaged or defective)

QUESTIONS?

 

If you have any questions about our return policy, don't hesitate to reach out at jobjobllc@gmail.com. We're a small business and we genuinely care about your experience — we'll always do our best to work with you.