Refund policy

Last updated: October 21, 2026

Thank you for shopping with JobJobLLC! We want you to love what you ordered, and we're here to make things right if something goes wrong.

RETURN WINDOW

You can return eligible items within 14 days of delivery. This also matches the 14-day right to withdraw from distance purchases that applies to customers in the EU and UK.

ELIGIBLE ITEMS

Items must be unused, in original condition and packaging, with tags attached. Please include your order number or proof of purchase.

NOT RETURNABLE

  • Pre-orders once they have shipped (see below)
  • Items that are worn, washed, used, or altered
  • Gift cards
  • Sale or clearance items, unless they arrive damaged, defective, or incorrect
  • Digital downloads (such as PDF cookbooks and sticker files) once downloaded

HOW TO START A RETURN

Email jobjobllc@gmail.com with your order number and reason. We usually reply within 2–3 business days. Please don't send anything back until we've approved your return. Unapproved returns can't be accepted.

RETURN SHIPPING

  • Damaged, defective, or incorrect items: we cover return shipping.
  • Change-of-mind returns: the customer pays return shipping. We recommend a tracked service. We don't charge restocking fees.

REFUNDS

We inspect returned items and confirm the refund within 14 days of receiving them. Approved refunds go to your original payment method. Your bank or card provider may take 5–10 business days to post the credit. Original shipping costs are refunded for damaged, defective, or incorrect items only.

PRE-ORDERS

You can cancel a pre-order for a full refund at any time before it ships. Once it ships, pre-orders can't be returned or refunded, unless they arrive damaged, defective, or incorrect.

DAMAGED OR DEFECTIVE ITEMS

Report these within 7 days of delivery with photos and your order number. We'll offer a replacement or a refund.

Nothing in this policy limits your legal rights. Depending on where you live, consumer laws may give you additional rights, such as a legal guarantee that goods are as described.

QUESTIONS?

Email jobjobllc@gmail.com. We're a small business and we'll always do our best to work with you.